Contact Support
Need help with BacktestBase? Our support team is here to assist you with technical issues, account questions, and platform guidance.
Get in Touch
Email Support
support@backtestbase.com
Response within 24 hours
Contact Form
Use the form for detailed inquiries
Includes automatic ticket tracking
Support Hours
Before You Contact Us
- Include your account email address
- Describe the issue in detail
- Mention steps you've already tried
- Attach screenshots if relevant
- Specify your browser and device type
Common Questions
How do I upload TradingView files?
Export your Strategy Tester results as XLSX from TradingView, then drag and drop the file into our upload area. Our parser will automatically extract all data.
What file formats are supported?
Currently we support TradingView Strategy Tester XLSX exports. Support for additional platforms and formats is coming soon.
How secure is my trading data?
We use enterprise-grade security with Google OAuth, database encryption, and Row Level Security. Your data is isolated to your account and never shared.
Can I delete my account and data?
Yes, you can delete individual strategies or your entire account at any time. Data deletion is permanent and immediate.